Blog

Welcome to the Aircall blog! Here, we share insights and tips on everything related to communication for businesses. We’re constantly updating our blog with new content, so be sure to check back regularly for the latest insights and tips. And if there’s a topic you’d like us to cover, don’t hesitate to reach out – we’re always happy to hear from our readers.

Aircall audit checklist and dashboard showing a setup health score of 86/100

How to Audit an Existing Aircall Setup (The Complete Checklist)

A messy VoIP system costs more than most teams realize. Unused Aircall licenses continue to be billed, outdated phone numbers stay active, Smartflows send callers down the wrong path, CRM records...

Diagram showing a blocked Aircall call route beside a working Smartflow path reaching three available agents

Aircall Call Routing Problems During Setup

You just finished configuring a number, so you place a test call to make sure everything works. Instead of a clean ring, you get dead silence, a menu that never loads, or a jump straight to voicemail...

Aircall API Connector routing a live voice call to CRM, webhook and reporting dashboard

Aircall API Integration Explained, Bridging Voice and Data

TL;DR Native connectors cover most teams. A one-click, admin-only install handles call logging, screen-pop, and field mapping for Salesforce, HubSpot, Pipedrive, Zoho, and 100+ tools. The Public API...

Diagram comparing one-way and two-way sync between Aircall and a CRM system

One-Way vs Two-Way Sync in Aircall CRM Integrations

TL;DR Aircall has no single global sync toggle. Direction is set per data type, so one integration is usually one-way for some objects and two-way for others. Call activity, recordings, tags, notes...

Aircall Smartflows flow: Incoming Call, Smart Routing, Play Greeting, then the Voicemail widget

How to Configure Voicemail in Aircall Smartflows

TL;DR In the current Smartflows editor, voicemail is a widget you drop onto a branch, not the simple on/off toggle you may remember from Classic Numbers. The Voicemail widget is a terminal step. Once...

Aircall inbound call routed into the Agent Workspace showing returning-customer context and positive sentiment

How to Build Zero-Friction Aircall Workflows for Inbound Teams

TL;DR Build Aircall inbound workflows in Smartflows, starting with a clear one-page call journey before setup. Use Time Rules, IVR, and Waiting Experience to route callers by business hours, intent...

Aircall Analytics Outbound dashboard showing call volume, connect rate and average duration by team

11 Aircall Sales KPIs That Actually Connect to Revenue

A rep can make 90 calls, stay on the phone for six hours, and book exactly zero meetings. If you’ve ever stared at a screen full of green activity numbers while your pipeline quietly thinned...

Aircall call dispositions feeding a sales forecasting dashboard with pipeline and accuracy figures

How Aircall Call Dispositions Improve Sales Forecasting Accuracy

With Aircall call dispositions, sales teams can keep track of what actually happened on each call – whether a prospect answered, booked a meeting, asked for a follow-up, showed some buying...

Aircall Smartflows canvas showing connected routing widgets branching into three call paths

How Do Aircall Smartflows Work? A Step-by-Step Guide

How many potential customers does your business quietly lose to an awkward phone system before they ever reach a human? For years, changing how calls were routed meant filing a support ticket and...

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Work with an Aircall Consultant to Route Smarter, Grow Faster