How to Troubleshoot when Aircall is not Ringing – Complete Guide

If Aircall is not ringing, you could be missing important customer calls and in a business environment, every missed call has a cost. According to research by Salesforce, 80% of customers say the experience a company provides is as important as its products or services, meaning a dropped or missed call can seriously damage customer trust.

Aircall is a cloud-based business phone system used by thousands of sales and support teams worldwide. It integrates seamlessly with CRMs like HubSpot and Salesforce, making it a go-to solution for modern customer communication. But like any cloud-based platform, it can run into technical hiccups and a phone that refuses to ring is one of the most disruptive.

Key Takeaways

• Aircall not ringing is most often caused by misconfigured account settings, device notification permissions, or an unstable internet connection.
• Always start troubleshooting at the Aircall settings level before checking device or network settings.
• Ensure your agent availability status is set to “Available” this is a frequently missed cause of missed calls.
• A minimum internet speed of 100 Kbps per call is required for reliable Aircall performance.
• Keep the Aircall app updated and use Google Chrome for the best browser-based experience.
• If self-troubleshooting fails, Aircall’s support team can access backend diagnostics that you cannot.

Why Is Aircall Not Ringing? Common Causes at a Glance

Before diving into fixes, it helps to understand what typically causes Aircall to stop ringing. The most common culprits include:

1. Misconfigured Aircall account settings
2. Phone-level settings blocking incoming calls (Do Not Disturb, silent mode)
3. Unstable or insufficient internet connection
4. Browser or app notification permissions being blocked
5. Incorrect call routing or availability status within Aircall
6. Outdated app version or browser incompatibility

Identifying which category your issue falls into will save you significant time. Work through the steps below in order most issues are resolved within the first three sections.

More Conversations. More Revenue. Less Chaos with Aircall.

Aircall Setup & Routing – We configure numbers, IVRs, queues, and business hours so every call lands with the right rep.

Smart Integrations – Deep sync with HubSpot, Salesforce, Zendesk & Slack; automatic logging, screen pops, and click-to-call.

Clean Workflows – Reduce transfers and handle time with skill-based routing, warm transfers, and call tags that drive reports.

QA & Analytics  – Dashboards, call scoring, and coaching loops so leaders can improve conversion and CSAT with data.

Training & Change Management  – Playbooks and team enablement so your Aircall rollout sticks from day one.

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Need Expert Help With Your Aircall Setup?

If troubleshooting on your own is taking too long or you want to make sure your Aircall environment is configured correctly from the start- Aircall Consulting is here to help. We specialize in Aircall implementation, optimization, and ongoing support for sales and customer service teams. Whether you’re dealing with ringing issues, call routing problems, or a full-scale deployment, our experts will get your team up and running fast.

Step 1: Check Your Aircall Account Settings

The first place to look when Aircall is not ringing is your Aircall account configuration. Settings can be changed accidentally especially in shared team environments where multiple admins have access.

How to check your Aircall settings:

1. Log in to your Aircall account at aircall.io.
2. Navigate to the Settings menu in the top-right corner.
3. Click on Calls and confirm that the Ringing toggle is set to On.
4. Check your Availability Status if you are set to “Unavailable” or “After Hours,” incoming calls will not ring through to you.
5. Review your Call Routing settings to confirm calls are being directed to the correct number, team, or agent.
6. Inspect your Call Forwarding rules if calls are being forwarded to a number that is out of service or incorrect, they will never reach you.

One overlooked setting is the Business Hours configuration. If your operating hours are not set correctly, Aircall may assume you are offline and route calls to voicemail or another agent entirely.

Step 2: Check Your Device and Phone Settings

If your Aircall account settings look correct, the issue may be at the device level. Your phone or computer may be actively blocking or silencing incoming calls without you realizing it.

For mobile devices (iOS and Android):

• Open your phone’s Settings and navigate to Do Not Disturb make sure it is turned Off.
• Check that your device is not set to Silent Mode (the physical mute switch on iPhones is a common oversight).
• Verify that Aircall has permission to send Notifications. On iOS: Settings → Aircall → Notifications → Allow Notifications. On Android: Settings → Apps → Aircall → Notifications → Enable.
• Confirm that your device’s ringtone volume is turned up. Even if the app is configured correctly, a low system volume will prevent you from hearing incoming calls.
• Check whether Call Forwarding is enabled at the carrier level, which can redirect calls before Aircall ever receives them.

For desktop (Aircall web app or desktop app):

• Make sure your browser or operating system is not blocking Aircall’s notification permissions. In Chrome, navigate to Settings → Privacy and Security → Site Settings → Notifications, and ensure Aircall is allowed.
• If using the Aircall desktop app, check that it is running in the background and not minimized to a state where audio is muted.
• On Mac: System Preferences → Notifications → Aircall → make sure notifications are enabled and Do Not Disturb is off.
• On Windows: Settings → System → Notifications & Actions → confirm Aircall can send alerts.

Step 3: Test and Improve Your Internet Connection

Aircall is a cloud-based phone system, which means it is entirely dependent on your internet connection to deliver and receive calls. A slow, unstable, or congested connection is one of the leading causes of Aircall not ringing calls may silently fail before your device ever has a chance to alert you.

Aircall’s recommended internet specifications:

• Minimum upload and download speed of 100 Kbps per active call
• A stable, low-latency connection (ping under 150ms is ideal)
• A wired Ethernet connection is preferred over Wi-Fi for critical call environments

How to diagnose your connection:

1. Run a speed test at a tool like Speedtest.net or Fast.com to check your current upload/download speeds.
2. Check your ping and jitter values high jitter (above 30ms) can cause packets to drop, leading to calls that fail to connect or ring.
3. If you are on Wi-Fi, move closer to your router or switch to a wired connection.
4. Restart your router and modem this resolves a surprising number of VoIP-related issues by clearing congested connections.
5. If multiple devices are sharing the same network, check whether bandwidth-heavy activities (video streaming, large file downloads) are competing with your Aircall traffic.
6. Ask your IT team or ISP whether Quality of Service (QoS) settings can be enabled to prioritize VoIP traffic on your network.

If your internet speed is consistently below recommended levels, upgrading your internet plan or switching to a business-grade connection may be necessary for reliable Aircall performance.

Step 4: Update the Aircall App or Switch Browsers

Running an outdated version of the Aircall app can cause unexpected behavior, including calls failing to ring. Aircall regularly releases updates that patch bugs and improve performance.

• On mobile: Visit the App Store (iOS) or Google Play Store (Android) and check for pending Aircall updates. Install any available updates and restart the app.
• On desktop app: Open Aircall and check the version number in the settings or Help menu. Visit Aircall’s official website to download the latest version if needed.
• On browser: Aircall works best on Google Chrome. If you are using Firefox, Safari, or Edge, try switching to Chrome to rule out browser compatibility as the issue. Also, clear your browser’s cache and cookies, as corrupted cached data can interfere with app functionality.

Step 5: Verify Agent Availability and Team Settings

In team environments, Aircall’s call routing logic depends heavily on agent availability. If agents are marked as unavailable or if your team’s queue settings are misconfigured calls may route elsewhere without ringing on your device.

Things to verify:

• Confirm your agent status is set to “Available” inside the Aircall dashboard or app.
• If you are part of a call queue or ring group, check with your admin that you are correctly assigned to it.
• Review whether a wrap-up time is configured after calls if wrap-up time is too long, agents may appear busy and incoming calls will bypass them.
• Ensure simultaneous ringing is enabled if your team expects multiple agents to receive the same call.

Step 6: Contact Aircall Support

If you have worked through all the steps above and Aircall is still not ringing, it is time to escalate the issue directly to Aircall’s support team. The problem may be on Aircall’s infrastructure side such as a server outage or account-level configuration error that requires backend access to fix.

How to contact Aircall support:

1. Log in to your Aircall account and navigate to the Help menu.
2. Choose between submitting a support ticket or starting a live chat with a representative.
3. When submitting your request, include: your account email, the device and operating system you are using, any error messages displayed, and a description of when the issue started.
4. Check Aircall’s status page (status.aircall.io) to see if there is an active outage affecting your region.

Contact Aircall support

If you’ve tried all of these troubleshooting steps and your Aircall phone still isn’t ringing, it’s time to contact Aircall support. The Aircall team has a dedicated support staff that can help you diagnose and resolve any issues you may be experiencing. To contact Aircall support, log into your account and navigate to the “Help” menu. From there, you can submit a support ticket or chat with a live representative. Be sure to provide as much information as possible about your issue, including any error messages or screenshots, so that the support team can assist you more effectively.

Bottom Line

When Aircall is not ringing, the fix is rarely complicated but finding the right cause requires working through each layer systematically. Start with your Aircall account settings, verify your device permissions, test your internet connection, and keep your app up to date. In most cases, the issue is resolved well before you ever need to contact support.

The key is not to panic and not to assume the problem is beyond your control. Cloud-based phone systems like Aircall are designed to be reliable, but they depend on a chain of correctly configured settings and a break anywhere in that chain can silently stop calls from coming through. By following the step-by-step troubleshooting guide above, you now have everything you need to diagnose and fix the problem quickly.

For sales and support teams, uptime is everything. A phone that is not ringing is revenue that is not coming in. Make it a habit to periodically review your Aircall settings, check agent availability statuses, and monitor your internet connection quality these small, proactive checks can prevent the vast majority of ringing issues before they ever affect your customers.