As your sales team scales, so do the complexities, missed opportunities, unlogged calls, duplicated CRM entries, and inefficient lead handoffs. Without proper systems in place, growth can quickly become chaos. Fortunately, Aircall, a leading cloud-based VoIP solution, is built to scale, but only when paired with the right sales enablement infrastructure, process automation, and CRM integrations.
Systems to Put in Place for Sales Growth
1. Call Queues + Intelligent Call Routing
Implement call queues and smart routing rules based on sales territories, lead status, or customer segments to optimize call routing and improve efficiency. This ensures that each inbound or outbound call is directed to the correct sales development representative (SDR) or account executive (AE) at the right time.
2. Live Call Coaching for Onboarding & Training
Use Aircall’s call whispering and barge-in features to coach new sales reps during live calls without the prospect hearing. This real-time guidance helps improve rep performance, sales conversations, and time-to-productivity during onboarding.
3. Tag & Outcome Libraries for Standardization
Standardize call disposition tracking by building a shared library of Aircall tags and call outcomes (e.g., Qualified Lead, Demo Booked, No Show). This structured data feeds into your CRM analytics, enabling you to track key sales funnel metrics, including connection rate and call-to-deal ratio.
More Conversations. More Revenue. Less Chaos with Aircall.
Aircall Setup & Routing – We configure numbers, IVRs, queues, and business hours so every call lands with the right rep.
Smart Integrations – Deep sync with HubSpot, Salesforce, Zendesk & Slack; automatic logging, screen pops, and click-to-call.
Clean Workflows – Reduce transfers and handle time with skill-based routing, warm transfers, and call tags that drive reports.
QA & Analytics – Dashboards, call scoring, and coaching loops so leaders can improve conversion and CSAT with data.
Training & Change Management – Playbooks and team enablement so your Aircall rollout sticks from day one.
4. Automated Follow-Up Task Creation
Reduce manual work and human error by triggering CRM follow-up tasks, reminder emails, or Slack alerts based on Aircall events, such as missed calls or tagged outcomes. This ensures every lead is followed up with and improves sales responsiveness.
Coach with Data, Not Guesswork
Use Aircall dashboards and integrated CRM reports to track trends like call volume per rep, average call duration, or qualified calls by campaign. Schedule weekly 1:1s using this data to deliver data-driven coaching, reduce ramp time, and improve conversion rates.
