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You bought Aircall to route calls like a serious operation. Right now, it routes them like a maze. A certified Smartflows specialist designs and builds your entire call flow for you, IVR, time rules, CRM routing, fallbacks, live in days, and tests it before it ever touches a real customer.
Free 30-minute scoping session. We map your routing, flag the gaps, and quote the build. No pitch deck, no pressure.
Before we build anything, here is the full toolkit in plain language. Every widget is correctly named, so you can follow along and know what we are placing and why.
We design the perfect automated attendant. Sales go one way, support goes another, and neither steps on the other. Clear prompts, logical branches, and a menu short enough that callers actually finish it. No loops. No orphaned options.
Coverage that never sleeps. We build follow-the-sun routing, business-hours logic, and holiday exceptions with voicemail fallbacks, so a 2 am call gets handled with grace rather than dead air. Set once, correct forever.
We connect Aircall to HubSpot or Salesforce, so your VIP clients skip the queue entirely. Known contacts route straight to their owner. New callers flow through the standard menu. Your best accounts feel like they have a private line, because functionally, they do.
Your sales floor answers faster. We configure cascading or simultaneous ring rules that match how your team actually works, so calls do not stall on one busy rep while three others sit idle.
Using Ring-To via API, we route callers directly to their dedicated account manager based on data already stored in your CRM. The caller never picks a menu option. The system already knows who they are and where they belong.
Every misrouted call is a cost you already paid for and threw away.
A lead who reaches your best closer converts at a different rate than one who hits voicemail. A support caller who lands in the right queue on the first try does not escalate, does not churn, does not tie up two agents. A VIP who skips the line renews without a second thought.
Routing is not plumbing. It is the first impression, the first response time, and the first save, all decided in the three seconds before a human says hello. We build that moment to work in your favor.
Good routing is invisible. The caller just gets to the right place and forgets the menu ever existed. That is the standard we build to.
Your team should not lose leads to dead-end menus, missed transfers, or after-hours voicemail black holes.
We design and build your full Aircall Smartflows setup with IVR, time rules, CRM routing, and fallbacks, then test every branch before a real customer ever hits it.
Start with one flow, one clean map, and routing that sends every caller to the person who can actually help.
It depends on complexity, and we quote it on the scoping call so there are no surprises. A single-branch business-hours flow is a small, fixed engagement. A multi-branch IVR with CRM routing and a legacy migration is larger. You get the number before you commit, not after.
Roughly one hour total on your side. The scoping call, plus a short design confirmation. We do the building. You do not sit in the editor with us.
Neither. We build for lean SMB teams that need one clean flow and for mid-market operations juggling multiple branches, time zones, and CRM logic. The scoping call tells us how many minutes you are in.
Get in touch for a quick and easy answer.
