Choosing the right cloud phone system is critical for enabling high-performing sales teams. Whether you’re looking to enhance CRM integration, automate workflows, or analyze call performance, your choice has a direct impact on pipeline visibility and sales velocity.
Let’s break down how Aircall, Dialpad, and JustCall compare across key features.
Quick Comparison Table for Aircall, Dialpad, and JustCall
| Feature | Aircall | Dialpad | JustCall |
| CRM Integrations | Excellent (native + open API) | Good (popular CRMs supported) | Moderate (limited custom options) |
| Automation & Workflows | Deep flexibility (via integrations) | Limited rule-based triggers | Decent prebuilt workflows |
| Call Analytics | Customizable dashboards & filters | Strong AI-based insights | Basic reporting |
| Ease of Use | Clean, intuitive UI | Modern, user-friendly interface | Simple, but limited in depth |
| International Support | Global numbers + local presence | Good international options | Limited country coverage |
| Best For | Mid-size B2B, scaling teams | AI-powered enterprise sales | Small teams, startups |
Aircall: Best for Growing B2B Sales Teams
Aircall offers the most balanced solution with robust native integrations (HubSpot, Salesforce, Pipedrive, etc.), real-time call tagging, and workflow automation through tools like Zapier and Make. It’s ideal for mid-size teams needing scalable infrastructure and pipeline visibility.
More Conversations. More Revenue. Less Chaos with Aircall.
Aircall Setup & Routing – We configure numbers, IVRs, queues, and business hours so every call lands with the right rep.
Smart Integrations – Deep sync with HubSpot, Salesforce, Zendesk & Slack; automatic logging, screen pops, and click-to-call.
Clean Workflows – Reduce transfers and handle time with skill-based routing, warm transfers, and call tags that drive reports.
QA & Analytics – Dashboards, call scoring, and coaching loops so leaders can improve conversion and CSAT with data.
Training & Change Management – Playbooks and team enablement so your Aircall rollout sticks from day one.
Strengths: Tag-based automation, live coaching, flexible reporting
Use Case: Sales teams scaling lead qualification and call volume
Notable Integrations: HubSpot, Pipedrive, Salesforce, Slack, Intercom
Dialpad: Best for AI-Driven Enterprise Communication
Dialpad shines with its AI-powered transcription, real-time call sentiment analysis, and strong internal communication tools. A solid choice for larger organizations focused on data-rich decision making and customer experience.
Strengths: AI transcription, real-time insights, cross-device sync
Use Case: Enterprises needing internal + external communication tools
Weak Spot: CRM integration and automation flexibility can feel limited
JustCall: Best for Small Teams and Startups
JustCall offers a budget-friendly phone system with core features, including call routing, basic analytics, and CRM integrations. Ideal for startups or solo reps needing a simple phone solution with basic automation.
Strengths: Easy setup, affordable pricing, SMS integration
Use Case: Startup founders or small remote teams
Limitations: Reporting and CRM flexibility are limited compared to others
Final Verdict
If your priority is deep CRM integration, advanced call tracking, and scalable sales automation, Aircall is the best fit for mid-sized and growing B2B teams. For enterprises focused on AI-powered features such as real-time transcription and sentiment analysis, Dialpad is an ideal solution. Meanwhile, JustCall is a cost-effective solution for startups or small teams needing essential VoIP functionality without complex setup.
